Decision note

Before adopting AI, find the workflow worth automating.

AI should be the output of classification, not the starting assumption.

Executive technology decisionSystem Heights insight

The operating view

Reduce the decision before increasing the technology.

Start with the workflow

Map the volume, cost, variability, error rate and decision boundaries before selecting a model or vendor.

Classify the work

Some workflows need deterministic automation, some need integration, some benefit from AI assistance, and some should be removed entirely.

Use AI where uncertainty is real

Models earn their complexity when the task requires interpretation, generation or reasoning that rules cannot handle economically.

Measure leverage

Tie the initiative to hours recovered, cycle time, conversion, error reduction or another business-relevant outcome.